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The Walt Disney Company

The Walt Disney Company is looking for a Associate System Reliability Operations Engineer 

Job Posting Title: Associate System Reliability Operations Engineer Req ID: 10068570 Job Description: Within Disney Enterprise Technology, the Disney Technology Operations Command Center (DTOC) is a 24x7x365 critical services operation center responsible for service availability, with main focus to rapidly respond to, correlate for, and reduce impact of outages. We are accountable for identifying and facilitating the resolution of service impacting events, and collaborating with other technology teams to prevent future impact through proactive event management, incident and problem analysis. DTOC drives the execution of the major incident process including communication to executives and key partners, including owning and implementing Crisis Management plans and processes. DTOC also provides ongoing first and second-level technical support of requests, performs validation procedures for routine system/service checks, and fulfills proactive monitoring of significant business events. The Associate System Reliability Operations Engineer (SROE) will provide operational awareness, technical analysis, and responsible for monitoring, identifying, and coordinating with other technologists across segments to fine-tune system operations rallying to resolve service interruptions. This role is responsible for partnering with the DTOC SROE team to provide the end-to-end reliability and operations of IT services and performing consultations and training to other clients and segments within Disney. The Associate SROE will examine IT systems for defects and communicate maintenance schedules and critical events across the company, working with engineers and analysts at all levels. Responsibilities: Creating and running synthetic tests through tools like Selenium, ensuring web applications function seamlessly and identifying potential issues before affecting end-users Applying Configuration as Code (CaC) principles, using tools like Git for source code versioning and Chef for infrastructure automation, to standardize and version-control infrastructure setups, ensuring consistent and reproducible environments across development, testing, and production stages Analyzing technology observability and alerting solutions to provide real-time insights into system health, performance, and compliance Monitoring and managing the performance and availability of enterprise applications, systems, and infrastructure Proactively identifying, diagnosing, troubleshooting, and resolving infrastructure, application, and IT operations issues in collaboration with other IT support teams Assist in developing, implementing, and maintaining automation tools and scripts to improve the efficiency and reliability of IT operations and infrastructure. Basic Qualifications: Experience in either a large IT shared services organization or enterprise environment, supporting incident recovery & converged infrastructure stacks, including: application, compute, storage and networking 2+ years experience in one or more of these automation tools/languages (e.g., Python, Bash, Ruby, PowerShell) Experience within observability, monitoring and alerting tools (e.g., Splunk, New Relic, Grafana, ELK Stack, Datadog) Experience within x86 hardware technology, Windows, Linux, RISC operating systems, P-Series hardware, SAN, NAS, and data protection technologies Familiarity with modern operations support methodologies and practices Basic knowledge of relevant WAN/LAN technologies, wireless infrastructure, DNS/DHCP, Load-Balancers, WAN Accelerators, and other network technologies Knowledge of Internet technologies and availability strategies for digital platforms Ability to work 12-hour shifts, on-call rotation, with flexibility to rotate with business needs Degree in related field, or requisite experience Job Posting Segment: Corporate Job Posting Primary Business: Corp All Primary Job Posting Category: Site/System Reliability Engineer Employment Type: Full time Primary City, State, Region, Postal Code: Lake Buena Vista, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2023-11-03

The Walt Disney Company

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