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The Wonderful Company

The Wonderful Company is looking for a Desktop Support Engineer 

Company Description You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but were all Wonderful “ and we have a great opportunity for a Desktop Support Engineer. IT Services Desktop Support Specialist will provide front-line support services for level I & II IT related support issues summited by The Wonderful Company Employees. Job Description Responsibilities include but are not limited to: Install and troubleshoot software – antivirus, firewall, Anti-Spyware, etc… Information System Hardware Configuration and Repair Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization Computer Moves, Adds & Changes Operating Systems Reloads Install and configure software for The Wonderful Company based on the information systems policies and procedures Assist with Network Administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting Printer maintenance – moves, adds, changes, toner/ink supply management Backup for General Telephones including: Telephone new user setup & training Telephone general troubleshooting Coordinate with vendor for service / repair Physical Layer (Wiring) Connectivity Mobile device management Troubleshoot and configure handheld Barcode scanners Primary point of contact for helpdesk calls Primary or Secondary point of contact for chat support Qualifications A.A degree or degree from Technical Trade School and 1 to 5 years of experience in related field or equivalent combination education and experience A+ Certification Preferred Working knowledge of Microsoft Products – Word, Excel, Access, Outlook, PowerPoint, etc Experience with Oracle system a plus Interpersonal skills Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience Must be able to be sensitive to cultural and bilingual issues Superior customer service skills Excellent written/verbal communication skills Strong organizational and time management skills Ability to work independently and creatively even under pressure/time constraints. Pay Range: $25.00 – $31.00/hour. Final compensation will be dependent upon skills & experience. Additional Information Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility Opportunities for development and internal mobility Manager and leadership training, biweekly L&OD webinars, and eLearning offerings Companywide problem solving and continuous improvement training Wonderful Giving ( ) – allowing you to donate company money to a cause of your choice * Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion global company dedicated to harvesting health and happiness around the world through its iconic consumer brands. The companys 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the companys market share: Wonderful Pistachios is Americas No. 1 tree nut and Americas fastest-growing snack; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is Americas No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the worlds leading floral delivery service. The Wonderful Companys connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $2.5BN invested in education, health and wellness, community development, and sustainability initiatives across Californias Central Valley, Fiji, and the world. To learn more about The Wonderful Company, its products, and its core values, please visit , or follow The Wonderful Company on , , , and . To learn more about the companys corporate social responsibility impact, visit . The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. #LI-JB1 EEO is the law –

The Wonderful Company

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