Solaredge is looking for a Solar Support Engineer – Tier III
Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. The Solar Support Engineer will serve SolarEdge customers cohesively by implementing new products into the customer base, developing product integration plans from NPI to service to long term warranty support, and using engineering expertise to improve product and service quality following equipment installation. This includes partnering with Product Teams on rollouts (EV chargers, Storage Systems, Communication, PV Inverters etc.), engaging with R&D and Quality leaders at HQ with respect to hardware, software, and peripherals functions, designs, and quality while focusing on commercial & industrial 3ph solar systems. Duties and Responsibilities: Manage technical escalations by investigating and analyzing Commercial and Utility Solar systems to confirm equipment and code compliance and provide reliable solutions. Represents Service Organization during NPI phases, provides product feedback, identifies service and training plans to include in rollout, conveys “design for maintenance” concepts to product Managers that enable SolarEdge installers to have improved installation experience. Includes locating and reporting upon product performance at “Alpha” sites. Performs product diagnostics/oversees failure analysis methods. study failure trends, capture No Failure Found statistics, and develop improved troubleshooting techniques. As appropriate, report finds to HQ Teams, including Support-Tier 3. R&D. QA, and Products teams. Serves as train-the trainer in an individual engineering contributor role. Includes supporting new products, best practices for existing product lines, and mentoring engineers into more senior roles. Develops product-specific knowledge for use by functional experts. Maintains and improves products knowledge-based so that Technical Service Engineers have the most current and best information/content to answer customer inquiries, perform diagnostics, troubleshooting and MA authorization. Prepares periodic and ad-hoc reports by collecting, analyzing, and summarizing failure data and trends impacting product quality, and sharing analysis with R&D and Operations. Travels to commercial escalated sites and Alpha sites to perform detailed diagnostics study, assessment, including but not limited to grid interactions, power quality measurement, communications troubleshooting, interface of SolarEdge products with customers on-premise assets, and examine SolarEdge equipment based on reported or suspected anomalies. Country: United-States City: Roseville, CA Required Skills and Qualifications: 5+ years of in technical leadership roles, solar PV related companies preferred. Hands-on experience in Commercial and Utility sites, familiar with the different equipment on these sites including communications Experience with Solar Inverters, DC-DC converters, 3ph grid types, high voltage transformers, SCADA Proficiency in electrical drawings, calculation of the different parts in Solar Systems as: wire sizing, transformers, breakers and more Experience with testing / measurement equipment: oscilloscope, power analyzer and more. Ability to work effectively in a fast pace environment. Strong verbal communication skills. Demonstrated ability to perform data analysis (excel proficiency), hardware diagnostics/failure analysis/bench testing BS in Electrical Engineering: requires extensive knowledge of electronics, power boards, and circuitry. Limited travel required to customer sites. Roseville CA office trade shows and Israel HQ. FAIR PAY & A JUST WORKPLACE At SolarEdge, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. The pay range for this position ï»¿in California at the start of employment is expected to be between $100K-$120K. It is anticipated that most qualified candidates will fall near the middle of this range. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Even more importantly, please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer! SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.