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Beyondsoft is looking for a Support Engineer 

Overview WHO WE ARE: Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services. WHAT WERE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to . POSITION SUMMARY: Our Redmond-based client is looking for a Support Engineer for a Hybrid-based position in Charlotte North Carolina or Las Colinas Texas. As a Support Engineer, you will communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products and manage relationships with those customers. Responsibilities Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management. Exhibit leadership through personal responsibility, accountability, and teamwork. Act as a technical focal point in cooperative relationships with other companies. Manage crisis situations that may involve technically challenging issues and diverse audiences. Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation. Use trace analysis and other proprietary tools to analyze problems and develop solutions to meet customer needs. Qualifications Must be a US citizen based on US soil to help support our GCC-H customer Must have advanced skills in troubleshooting, communication, and collaboration. Should have 2+ years of strong technical troubleshooting experience with demonstrated problem solving skills. Should have 2+ years industry experience in technical customer support. Proven capability to learn new technologies/products and Capable of independently researching undocumented processes and issues. Should have 2+ years of experience in enterprise customer service environments Understanding of TCP/IP, including CIDR, routing and DNS. Must understand HTTP/HTTPS, including the ability to capture and interpret Fiddler traces. Should have 2+ years’ experience in Microsoft Cloud (O365 or Azure) Should have 2+ years industry experience with Cloud Identity (Azure Active Directory) Should have 2+ years industry experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions Should have 2+ years of working knowledge of System Center Configuration manager or system management Must have Strong knowledge of mobile operating systems WHAT WE HAVE TO OFFER: Because we know how important our people are to the success of our clients, its a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. A competitive pay range of $35/hr-$37/hr (depending on experience). 15 days per year of Paid Time Off (PTO). 9 paid holidays per year (which includes 1 personal floating holiday). 401(k) retirement plan with company match. Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance. Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.


Tagged as: Engineer

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